View Full Version : Lost Hours Towards VIP!

06-02-2016, 09:35 PM
Hello all!

So I am a regular player on the Combat Server, I had about 5 hours logged on my main, I closed my computer while still in the server while I went to watch a movie ("The Intern", It was a great movie, funny I would recommend it!). As I opened my computer again, restarted the game, and checked my hours, I found that I had lost at least 2 hours towards my VIP renewal. Can I please get this back?


Kind Regards, EZYCZ <TradeLyfBack>

07-02-2016, 11:56 AM
I played another 2 hours today, is it possible you can total mine to 7 now or something because i lost 2 previously

Neuro Toxin
07-02-2016, 12:37 PM
Hours are simply not "lost".

Possible reasons.

1. Hours are separate for each server
2. Hours are removed if you don't connect for 2 weeks
3. You received a mute or ban which increases the hours required

07-02-2016, 12:49 PM
I only play on the combat server, i have been playing every day for 2 weeks, and never gotten banned or muted, and i know ive played more than 3 hours

Neuro Toxin
07-02-2016, 12:50 PM
I can see you have 5.144722222222222 hours ;)

Take a screenshot of !canvip to prove otherwise :)

07-02-2016, 01:36 PM
I had 5 yesterday, then i went back on after a movie and found i only had 3, then got back to 5 today

07-02-2016, 07:03 PM
back to 7*

07-02-2016, 07:04 PM
is there any other way you can see my hours played, because I am calling this a glitch

Neuro Toxin
07-02-2016, 08:03 PM
First thing I think is the afk kicker.

Second, if the server crashes the time in that session doesn't record.

Either way I'm not going to magically give you two more hours.

07-02-2016, 08:08 PM
OK, something is way wrong, i just checked again and it said I have 24 minutes, i have played at least 7-8 hours now, you checked before when I had 5, i cant have 24 minutes now! Please give me my hours back

07-02-2016, 08:13 PM
i have played nearly 10 hours on your server, my hours keep getting reset, i had 7+ hours 40 mins ago, now I only have 24 mins. http://steamcommunity.com/sharedfiles/filedetails/?id=618265772

Neuro Toxin
08-02-2016, 08:18 AM
My god.

Stop bumping your thread. There is also an edit button.

Looks like you reset your rank. The ranking system houses the time played. Reseting your rank also resets your time played.

08-02-2016, 12:01 PM
so what can I do about it, ive played probably 10 hours already, can it be fixed, because I dont want to have to play another 10 hours to get VIP

Neuro Toxin
08-02-2016, 03:46 PM
Dont reset your rank :P

As a once off. If u donate $5 I'll vip you on all austg servers.

08-02-2016, 06:26 PM
Can I donate skins and do 3$?

Neuro Toxin
08-02-2016, 06:29 PM
Sorry. Min paypal donation is $5AUD :(

I dont accept skins.

If you do $5.

1. You also get a custom chat tag.
2. You go in the raffle for csgo keys.

08-02-2016, 06:59 PM
I don't think its very fair seeming you have seen that I have played at least 5 and I didn't know that reset hours, I shouldn't have to give you any paypal money as i've already played the 10 hours, is there any log you can check to see my real hours played

Neuro Toxin
08-02-2016, 07:18 PM
It would be "unfair" on other players if you get VIP while not completing the required time.

While unfortunate, you reset your rank and lost your "active" time played. It's not possible to reverse this action.

While I offer game servers for people to play on, I'm not obligated to provide any product or services to them, nor am I obligate to complete complaint resolutions if they "feel" something is unfair.

You understand that only 10 hours of "active" play time are required to obtain VIP for "free" which is easily achieved.

I have already offered VIP on all servers for a donation (which players don't normally receive) as a resolution.

Besides this, my arms are tied.

08-02-2016, 07:24 PM
I Smashed another 2 hours tonight, please reset me to 7 and i can get the rest on my own, and we can close this thread

08-02-2016, 07:49 PM
I would be happy to give you 5$ worth of skins for only the combat server, but I do not have any money on my paypal